Maintain, Protect and Support Your Business Website
The business owners we work with come to us because they don’t have time to handle the routine tasks. Website Maintenance requires consistent and regular attention to your web pages. It can be tough to get an internal resource to focus this closely on one aspect of your business. Our Webmaster Services allow you to have a dedicated resource that is keeping an eye on the performance of your website.
- We don’t care who built the website.
The majority of the sites we work on are not sites we built. As long as we can have the access we need to your existing website, we can help. - You don’t have to be in Ohio.
We have clients all over the United States. You don’t have to come to our office in order to work with us. - We Love Your Phone Calls.You are not limited to how often you contact us or how you contact us. We have phone support Mon-Fri 9am-4pm EST. You can also email us or use our electronic request submission system. No matter how you communicate with us, the work will get done.
- Bring us any website platform.
We work with the website our clients bring us. We have experience with many of the common content management systems. Yes, it is true we do a lot of work with WordPress, but you don’t have to be on WordPress to work with us.
Cybervise Website Maintenance Plans include a block of hours to use for your current website priorities. Use it for asking questions, small projects, optimization, routine tasks, and troubleshooting problems.
Need website help? Let’s Talk.
Our Plans Include:
Updates and Changes
Our Maintenance Plans are used for any changes you need, small or large. All get equal priority in our queue, no matter how small.
Website Monitoring
We monitor for uptime, Google Search Console error notifications, malware or malicious code, site speed, spam and software security issues.
Tech Support
We can solve your website problems, answer questions or show you what needs to be done. Webmasters available to take calls during business hours.
WordPress Maintenance
Weekly system and software updates are included in all of our plans. We also provide weekly cloud backups and site disaster recovery service.
SEO Services
We focus on Technical SEO. We can also help with building a strategy and research.
Developer Hours
Cybervise Maintenance Plans includes Developer Hours to handle your support requests. Our hours can be used for what you need. Plan sizes are flexible. Unused hours rollover at the end of each month.
About Cybervise
Cybervise Limited is a website maintenance consulting firm that works with existing business websites. Cybervise Limited has been operating in Cincinnati since 2007. We provide service to over 109+ clients on a monthly/reoccurring basis, including local and national clients.
All of our webmasters are experienced professionals with degrees in either website development, web design or computer science. All work is located in our Cincinnati, Ohio office. We do not out-source our projects.
Website Maintenance is the focus of our business. Maintenance is not an add-on service for us. We focus on the small day-to-day tasks that are needed to run a professional website. Cybervise can fix what is broken or re-do the entire website, we customize solutions to meet your needs.
6.74 years
Average Maintenance Client Relationship
…and we still have some that have been with us since the beginning!
Need website help? Let’s Talk.
WordPress Website?
Our Monthly Website Maintenance Plans now include WordPress Software Maintenance. No matter how long it takes. No matter how many updates WordPress releases in a month. Cybervise will take care of it and the time does not count against your 4 plan hours.
Unique Features of our Monthly Website Maintenance Plan
Service Agreement
Requests to our support team are handled within two business days. If your issue can be solved in that time, we will tell you right away.
Check-in Call
Need to ask a question or talk through an idea? 30 minute monthly call is included with your plan. Use it to review with Cybervise staff work needed on your website.
Live Phone Support
You will always reach a webmaster during our Phone Support Hours. Our phone support hours are Mon-Fri 9am-4pm EST.
Malware Monitoring and Clean-up
Cybervise monitors your website for hacking or malware. Our plan also includes malware clean-up after an attack.
Analytics Analysis and Reporting
Cybervise will send you a monthly report with numbers to watch and will happily review analytics with you.
Roll Over Hours
What if you don’t use all your Developer Hours in a month? Unused hours roll-over to the next month and are available for future projects
Frequently Asked Questions About Our Plans
Q: Will I need to sign a contract?
A: Yes. We do an initial contract of 3 months which renews month-to-month after that. You can cancel anytime with 30-day notice.
Q: My current developer is also my host. Can you help me move my site?
A: Yes. Cybervise does not host sites, but we can help you move to a new host that matches your needs. We will include help with the move as part of your initial contract.
Q: I don’t have a WordPress site, can Cybervise still maintain it?
A: Yes. Our developers work with a variety of platforms. As long as your site setup allows a 3rd-party developer to access your files, we can help.
Q: Do I need to move our website to Cybervise’s system?
A: No. As long as we can access your website files we are happy to work with your site where it is at.
Q: How often can I contact Cybervise?
A: No limits on how or how often you can contact us. Phone, email, web form. Whichever you prefer. Work on the site will be limited to time available in your plan, but feel free to contact us. We love your calls!
Q: What can I use Developer Hours for?
A: Anything your website needs. Small updates to using accurately rollover hours for a large project. We have capability to help with programming, graphics, strategy, SEO and digital marketing support (emails and social media posts).
Q: Do my Roll Over Hours Expire?
A: No. As long as you have a current plan and billing is current the hours are available.
Q: What if I run out of Developer Hours and I still need help?
A: We have options. We can do by-the-hour work, you can increase your plan hours for a month to cover the extra time or we can do a fixed-bid estimate as a side project.
Q: Does Cybervise build websites?
A: Yes. See a sample of some of our latest projects. Rollover hours can be used to cover part or all of a new build too.
Q: Can you help with Search Marketing or Online Adverting as part of our plan?
A: We prefer to send you to an expert. We are happy to give you referrals, just ask.
